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HANDCRAFTED by master artisans, ❗NOT MASS PRODUCED

HANDCRAFTED by master artisans, ❗NOT MASS PRODUCED

RETURN & EXCHANGE POLICY

RODEO CARTIE RETURN & EXCHANGE POLICY

At Rodeo Cartie, we take pride in offering high-quality products at competitive prices. To keep our prices low while maintaining top-tier craftsmanship, we have a structured return and exchange process in place. This ensures that every item meets our standards and helps us continue providing value to our customers. Please review the details below before initiating a return.

 

 

1. GENERAL RETURN ELIGIBILITY

  • Return Window: Returns must be initiated within 15 days of receiving the item.

  • Condition: Items must be unworn, unused, and in original packaging with all components included.

  • Non-Returnable Items: Items marked as “final sale” or “nonreturnable” cannot be returned or exchanged for any reason.

  • Shipping Fees: Shipping fees are nonrefundable, unless the item was incorrect or damaged upon arrival.

  • Proof of Purchase: A valid order number is required.

  • Original Tags: All returned products must be accompanied by the original tags.

  • Fraud Prevention: Rodeo Cartie reserves the right to refuse returns if we suspect fraudulent, abusive, or manipulative behavior.

 

 

2. RETURN PROCESS

How to Start a Return

  1. Obtain an RMA: Customers must obtain an RMA (Return Merchandise Authorization) before shipping the item back.

  2. Request Return Approval: Log into our Return Portal to submit your request.

  3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective.

  4. Return Label Delivery: Labels will be sent via email within 24 hours of approval. Check your spam folder if not received.

  5. Packaging Requirement: All items must be securely packaged to prevent damage during transit. Poor packaging may result in refund reduction or denial.

  6. Processing Time: Once received, please allow 14 days for verification and processing.

  7. Refund Issuance: Approved refunds take 4-7 days to appear in your account.

 

 

3. RETURN RESTRICTIONS & SPECIAL CASES

Partial Returns

  • If a product is sold as a set or bundle, all items must be returned together.

  • Sale items must be returned in full; no partial returns accepted.

Late Returns

  • The 15-day window begins the day you receive your order. If you request a return within the timeframe but do not ship it in time, it may be denied.

Rejected Returns

  • If a return is rejected due to excessive wear, missing items, or failure to meet policy, the customer can pay for shipping to have it sent back, or it will not be returned.

  • Refunds will only be processed after receiving and inspecting the item.

 

 

4. EXCHANGE POLICY

  • Size/Color Exchanges: Customers may exchange for a different size or color (must cover shipping costs).

  • One-Time Exchange Limit: Only one exchange is allowed per order; additional exchanges will require extra fees.

  • Return First, Exchange Later: The original item must be returned and inspected before the new item is sent.

  • Rejected Exchanges: If the item is worn or in unacceptable condition, the customer must pay for return shipping to get the item back.

 

 

5. REFUND POLICY

  • Refund Method: Refunds are issued to the original payment method or as store credit.

  • Processing Time: Refunds are processed within 7-14 business days after receiving the return.

  • Refund Timeline: Once approved, it takes 4-7 days for the funds to appear in your account.

  • Chargebacks: If a chargeback is filed while a return is in process, the return and refund will be automatically voided.

  • Restocking Fee: A $25 restocking fee applies to all returns, unless the item is defective.

 

 

6. SHIPPING RESPONSIBILITY & LOST RETURNS

  • Incorrect Address: Customers must ensure they ship to the correct return address. We are not responsible for lost returns due to incorrect shipping.

  • Lost Returns: Customers must use a trackable shipping service. If a return is lost and no proof of shipment is provided, we are not responsible for refunding or replacing the item.

 

 

7. WARRANTY VS. RETURN CLAIMS

  • Defective Claims: Defects must be reported within 15 days of receiving your order. Beyond this timeframe, it becomes a return  issue, not a warranty.

  • Warranty Coverage: Covers manufacturing defects, not normal wear and tear. Misuse claims may be denied.

  • Return Misuse: Attempting to use a return as a warranty claim to avoid fees will result in denial.

 

 

8. BOOT RETURN GUIDELINES

  • Condition Requirement: Items must be unworn, unwashed, and in original condition (i.e., original tags, no scuffs on soles).

  • Try Indoors Only: Boots must be tried on carpet to prevent scuffing.

  • Rejected Returns: Boots with visible scuffs or signs of wear will be rejected.

  • Discounted Items: Refunds are issued for the actual price paid at the time of purchase, not the current listed price.

 

 

9. OTHER IMPORTANT INFORMATION

Gift Returns

  • Proof of Purchase Required: Gift returns require the original order number.

  • Refunds for Gifts: Will be refunded to the original payment method or can be issued as store credit.

Non-Received Packages

  • If your order is marked as ‘delivered’ by the carrier but you did not receive it, please check with your local post office or neighbors before reaching out.

  • Rodeo Cartie is not responsible for lost or stolen packages after delivery.

Shop Pay Installments

  • Not Eligible for Exchanges: If a different size or color is needed for a Shop Pay Installment purchase, the item must be returned and repurchased.

 

 

FINAL NOTES

We are dedicated to ensuring a fair and smooth return process. If you have any questions, please contact our support team at rodeocartie@gmail.com.

By making a purchase, you agree to our return policy terms. Thank you for shopping with Rodeo Cartie!